SILVERSMITHS SINCE 1858

Official retailers of Rolex and Tudor watches

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Order Cancellation Policy

Cancellations by the Buyer:

In the event of a cancellation request, we reserve the right to accept or reject the request for any reason. As part of our standard business practice, if we receive a cancellation notice and the order has not yet been processed, we will cancel the order and issue a full refund.

Key Points:

1. Time Frame: Cancellation requests are valid only if made within 12 hours of placing the order on our website.

2. Processed Orders:Orders that have already been processed or for which cancellation requests are made after the 12-hour window will not be eligible for cancellation.

3. Order Status:We retain the discretion to determine whether an order has been processed. not be eligible for cancellation.

4. Refunds:Refunds for cancelled orders will be credited to your bank account within 7 working days, or sooner, subject to the deduction of cancellation processing fees.

Cancellations by Us:

Certain orders may be subject to cancellation due to specific restrictions or circumstances. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Situations that may lead to cancellation include:

1. Quantity Limitations: Limitations on quantities available for purchase.

2. Inaccuracies:Inaccuracies or errors in product or pricing information.

3. Product Quality:Any concerns regarding product quality or defects.

4. Additional Information:4. We may require additional verifications or information before accepting an order.

Customer Notification:

Contact: You will be contacted if your order is cancelled or if additional information is needed to process your order.

Refunds: If your order is cancelled after your credit card has been charged, the respective amount will be refunded to your card or bank account.

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