Policy Overview

As an official luxury watch retailer, COOKE & KELVEY is committed to providing an unparalleled luxury watch experience to our customers. To preserve the exclusivity and value of our products, we have instituted a strict No Return Policy.

Policy Details

No Returns Accepted: All sales of luxury watches are final. We do not accept returns, exchanges, or refunds for any reason once a purchase has been completed.

Authenticity Guarantee: We guarantee that every watch we sell is 100% authentic and comes with an authenticity certificate.

Condition of Products: Detailed descriptions and high-resolution images are provided for each luxury watch model. We encourage customers to review all information thoroughly before making a purchase.

Pre-Purchase Verification: We welcome and encourage customers to ask any questions and request additional information or images before completing their purchase. Our team is dedicated to providing all necessary details to ensure customer satisfaction.

Service and Support: Although returns are not accepted, we stand by the quality of our products. Should you encounter any issues with your watch, please contact our customer service team. We will provide guidance and assistance for any service or warranty needs in accordance with the manufacturer's policies.